Help Center

Our team typically responds within one business day. For urgent RV issues, call us directly so we can prioritize your request.

Yes. We provide mobile service throughout the DFW area for many diagnostics and repairs, depending on the issue.

Include your RV year/make/model, the symptoms you are seeing, and whether you need mobile or in-shop service. Photos or videos are also helpful.

We strongly recommend scheduling first so our technicians and bays are ready for your specific service needs.

Yes. Blue Moon Mobile RV provides licensed and insured in-shop service in Carrollton, TX, plus mobile service across DFW when the repair is appropriate for on-site work.

We handle maintenance, generators, slide repairs, AC systems, batteries, solar, refrigeration, awnings, plumbing and wastewater systems, electrical diagnostics, leveling systems, suspension, roof replacements, and more.

Absolutely. We regularly work with insurance companies and support collision, hail, wind, rat, and blowout claims while restoring your coach correctly.

Yes. We service commercial mobile operations including medical buses, food trucks, command units, response units, trailers, and other fleet applications where uptime is critical.

Yes. We offer secure, paved, CCTV-monitored storage with 24/7 access for storage clients, helping reduce extra transport and mobile-service logistics.

No. To protect repair quality and warranty coverage, we do not install customer-supplied parts. If you need a specific part, our team can source it through legitimate suppliers.

Yes. Visit our financing page to see if you prequalify for a Synchrony Car Care credit card, or call us at (972) 323-5050.

We aim to respond to all inquiries the same day and move quickly to get your RV back on the road.

Expert workmanship is backed by credentials. At a minimum, a technician should hold RVIA (RV Industry Association) or U.S. Department of Labor certifications. However, the best technicians go further with product-specific training. * Why it matters: Technology from brands like Aqua-Hot, Onan, Truma, and Dometic requires technicians to attend multi-day training sessions that provide hands-on knowledge with product-specific teachers. * The Blue Moon Standard: Our team maintains over 372 product-specific certifications, ensuring that we aren't just "guessing"—we are following factory-spec protocols. As a United States DOL sponsor, we also require that these 372 certifications are accompanied by documented, hands-on, mentored time.

A shop's legitimacy is your only protection when things go wrong. You should always verify three specific areas: 1. General Liability: If a technician makes an error (like an engine oil mishap or a roof seal failure), the shop's insurance ensures your asset is restored without a legal battle. 2. Workers' Compensation: This protects you. Without it, an injury on your property or in the shop could potentially lead to claims against the client. 3. Texas Railroad Commission (Propane) Licensing: In Texas, it is illegal for an uncertified technician to work on propane systems. A licensed company must prove they have insurance, workers' comp, and are in good standing with state taxes. Proof of licensing and certification should be available to customers and Texas Railroad Commission inspectors at any time. This means even mobile technicians must carry their propane card.

The biggest "pain point" in RV repair isn't usually the mechanical fix—it's the silence from the shop. Before you drop off your keys, ask: * What is the lead time for an appointment and the typical repair turnaround? * Will I have a dedicated point of contact? * How do you provide updates? (At Blue Moon, we utilize text, email, and phone calls to ensure you are never left wondering about the status of your coach.) * What is the fulfillment time for parts? Understanding how a shop sources parts can give you a realistic expectation of when you'll be back on the road.

We value the "30-minute interview." When you understand the technical requirements and the legal protections a shop should have, it becomes clear why quality service is worth the investment. We want you to have total peace of mind before we ever turn a wrench.

Ask about financing when you bring your RV in for service. You can also see if you prequalify for a Synchrony Car Care credit card. If qualified, you can apply immediately through Synchrony.

Prequalifying does not affect your credit bureau score.

Use the See if you prequalify link on our financing page. It takes you to Synchrony's official prequalify flow, where you can get a decision in seconds and apply immediately if you qualify.

Financing disclosures are listed on the financing page, including Synchrony-related notes. Synchrony financing is subject to credit approval.

Moonshiners is Blue Moon's boutique concierge membership for RV owners who want priority support, convenience, and a higher-touch service experience.

We intentionally limit enrollment so we can maintain response speed, quality standards, and direct member support.

Yes. Members receive direct support and detailed coach documentation that helps us troubleshoot faster when issues arise during travel.

Complete the Moonshiners application form on the membership page and download the benefits PDF for full program details.

We know that RV adventures don't always stick to a 9-to-5 schedule. While our physical shop operates from 8:00 AM to 5:00 PM, Monday through Friday, we provide several ways to get the help you need when the unexpected happens.

If you encounter an issue during the evening or over the weekend, you can reach out to us via our dedicated text line. * Text Us: 888-823-1160 * Response Time: Messages sent after hours are queued for our team. You can expect a return text starting at 8:00 AM the following business day (or Monday morning for weekend inquiries).

For travelers who want a higher level of accessibility and immediate support, we offer our exclusive Moonshiner Membership. This program is designed to provide ultimate peace of mind while you are on the road, offering: * 24/7 Technical Support: Skip the wait and get direct access to our team of experienced technicians at any hour of the day or night. * Real-Time Troubleshooting: Many common RV "emergencies" can be resolved over the phone with the right guidance. Our experts can help you troubleshoot systems in real-time to get your trip back on track. * Priority Assistance: Membership ensures that no matter where you are in the country, you have a professional technician in your back pocket.

If your issue is non-urgent, our text line is a great way to "get in line" for a morning response. However, if you frequently travel off the grid or want to ensure you are never stranded by a technical glitch, ask us about joining the Moonshiner Program today. Interested in becoming a Moonshiner? Send us a message or ask our service advisors for more details during your next visit!

Your RV's generator transforms your motorhome into a true home away from home, running everything from the air conditioner to the microwave for a quick meal. Without a reliable generator, your adventures can quickly come to a halt, leaving you without the ability to use the RV equipment you count on.

A generator that does not produce power, fails to start, or runs rough can bring your camping adventure to a full stop. You might find yourself without AC in the middle of summer or unable to use essential kitchen appliances. Strange noises from the generator or inconsistent power output often signal deeper issues that will worsen over time. Neglecting these warning signs and recommended maintenance will lead to more extensive damage, potentially affecting other electrical systems in your RV. Additionally, a malfunctioning generator can strand you without power when you need it most, turning a relaxing trip into a stressful situation.

Addressing generator issues as soon as they appear saves you time, money, and frustration. That's why we recommend our OEM-certified and experienced RV generator repair facility at the first sign of trouble. At Blue Moon Mobile RV, our expert OEM-certified technicians can use their decades of experience to diagnose the problem and perform the right repairs to restore your power. Our skilled team can maintain and repair any type of installation from motorhome generators to commercial RV generators to portable suitcase models to provide you both peace of mind and the power you need. Timely repairs protect your investment and ensure your generator operates reliably.

RV generator maintenance should be performed on specific schedules to prevent unexpected and costly breakdowns because it extends the life of your equipment. We perform comprehensive preventative checks to catch potential problems before they escalate. For instance, we may find a clogged air filter that reduces airflow and causes your generator to overheat. We may identify worn-out spark plugs that make it harder for your generator to start. When we can address these minor fixes early, we can keep your generator running efficiently and save you from costly repairs down the road.

Blue Moon also provides maintenance and repairs for commercial mobile generators, from power for medical buses to dog grooming vans and food trucks. At Blue Moon Mobile RV, we share your passion for the RV lifestyle and the freedom it represents. We treat every RV as if it were our own, applying meticulous care and attention to every service. Our technicians specialize in modern RVs and possess deep knowledge of their complex systems, making us the premier choice for RV generator repair in the DFW area. We focus on getting you back on the road safely and quickly, without the long wait times or communication issues you might find elsewhere. Let our genuine love for RVing and our technical expertise give you peace of mind. Schedule your service today.

Yes. We diagnose and repair both cooling and heating components for full climate control coverage.

Yes. Our team services both rooftop and basement configurations across major RV brands.

Absolutely. We troubleshoot communication and control failures to restore reliable system operation.

Yes. We recommend scheduling pre-trip HVAC checks to avoid weather-related failures on the road. We recommend scheduling at least a week ahead of your departure date to ensure parts arrival time.

Yes. We diagnose both 12 Volt DC and 120 Volt AC power electrical systems.

Yes. We test charging circuits and parasitic loads to identify battery-drain causes.

Yes. We service and replace failed RV inverters and converters.

Frequent breaker trips, burning smells, dead circuits, or inconsistent power are signs to schedule service immediately.

Yes. We diagnose alignment and drive issues, then correct travel path and component balance.

Yes. We service major hydraulic and electric slide-out systems including Lippert and HWH.

Yes. We inspect seal condition, fitment, and contact surfaces to correct leak-prone areas.

Yes. Continued cycling can worsen damage. Schedule diagnostics to prevent higher-cost repairs.

Yes. We use a structured diagnostic process to trace hidden leaks and pressure losses.

Yes. We provide certified support for major RV water-heating systems and controls.

Absolutely. We offer seasonal service to protect plumbing systems and prepare for travel.

Stop water flow if possible and schedule service immediately so we can locate and repair the source quickly.

Yes. We assist with repair documentation and communication to support your insurer's process.

Yes. We assess and repair both appearance and structural concerns resulting from collision events.

Yes. Our assessment process is designed to identify hidden damage before finalizing repairs.

Contact us with photos and incident details, and we will schedule an assessment as quickly as possible.

Yes. We work on horse trailers and LQ rigs from bumper pulls to large coach-style haulers. Horse compartment and living area systems are both in our wheelhouse.

We service Bloomer, 4-Star, Elite, Cimarron, Lakota, SMC, Sundowner, Shadow, Logan, Equine Motorcoach, and other major horse trailer builders.

Yes. We service torsion axles, install airbag suspension, upgrade flooring, and handle structural welding to reduce road shock and keep the horse compartment secure.

Yes. We are a Cummins Onan authorized service center and handle LQ climate control, appliances, electrical, and water systems.

Yes. We repair collision damage on horse trailers, document the work, and coordinate with your insurance carrier to get you back on the road.